I’ve wanted to upgrade from my current Dell desktop to a Mac Powerbook for a little while now. My desktop was really wonky a month ago, but seems to have gotten over itself since I removed some programs that I didn’t need. So I can’t justify the expense of getting a new computer, much less one that runs just under $3K.
My office is planning to switch to Macs. I’ll be getting a Powerbook through them for work, we’ll probably lease the machines, but for the most part, it will be mine (and not have to stay in the office while I work from home).
Next, I have had some seriously excellent customer service lately. Over the weekend, the cable from my Harmony Options circular needles came apart from the tip that attaches to the needle. I tried to get it back together, but it’s not meant to come out or go back in. I called the Knit Picks customer service line and they are sending out a replacement set of cables free of charge.
Then we have the problems with my camera. It’s a Casio Exilim and it’s been a good point and shoot. However, this weekend, the battery needed recharging and it just won’t charge. The red light is flashing which according to the manual means that the battery has gone bad. I called the support line and noticed on the accessories page that a new battery will run about $30 plus shipping and handling. However, the nice service rep said that this is a known issue and that he was happy to send me a replacement battery–again free of charge!
So I really have to give kudos to both Knit Picks and Casio who actually have customer service departments that serve the customer. Both representatives were friendly and didn’t ask a lot of questions–they just fixed my problem at no charge to me.